21:40 · Answered
After-hours answering, in your caller’s own language.
When you can’t pick up — on a job, after closing, at night — your phone is answered in the language the caller speaks, with your services, your hours and your rules. Within a minute you have a written summary.
Your number stays yours. Calls you can’t take are forwarded; nothing changes for your customers except that someone answers.
Summary to the owner · 21:42 · example
- Caller
- New customer, spoke Spanish
- Needs
- No hot water since the afternoon
- Area
- Inside your service area
- Wants
- Tomorrow, any time
- Told
- You’ll confirm a time by text in the morning
What callers ask, and who decides the answer
You do, in the intake. Where you haven’t decided something, it takes the message instead of guessing.
- “Are you open tomorrow?”
- Your hours, as you gave them. Holidays included.
- “How soon can someone come?”
- Only what you allow it to say. Otherwise: “I’ll pass this on, you’ll hear back first thing.”
- “Do you work in my area?”
- Your service area, checked against the address.
- “Roughly what does it cost?”
- Only prices you’ve set. No guessing.
- “Can I speak to someone?”
- It takes the message and marks it, so you see it first.
- “It’s urgent.”
- What counts as urgent, and what happens then, is agreed with you in the intake.
07:00 · the next morning
You wake up. Everything is written down.
No voicemails to listen back to. A short summary per call, in your own language: who, what, and what happens next.
Example summaries, not real customers.
Voicemail, an answering service, or this
| Voicemail | Answering service | Dawam · Answered | |
|---|---|---|---|
| Picks up after hours | No | Yes | Yes |
| Speaks the caller’s language | — | Depends on who’s on shift | Yes |
| Knows your services and hours | — | From a script | Set up with you |
| Written summary to you | No | Usually | Within a minute |
What it doesn’t do
- No medical or legal advice. It takes the message.
- No prices or times you haven’t agreed to.
- No calls to people who didn’t ask for one.
Part of one system
Strongest together with the other three moments. Systems from €1,500; your proposal shows the exact figure.
How it works →